At Tele Medicine Alaska, we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our telemedicine services, including Telemedicine Urgent Care and Online Doctor Consultation.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide safe, effective, and personalized healthcare services.

A. Personal Information

• Full name
• Date of birth
• Contact details (email address, phone number)
• Billing information (credit/debit card details)
  
  B. Medical Information
  
  

• Medical history
• Current medications
• Allergies
• Symptoms and health concerns
• Consultation notes and treatment plans
  
  C. Technical Information
  
  

• IP address
• Device type and browser information
• Website usage data (cookies and analytics)

2. How We Use Your Information

We use your information to deliver high-quality and efficient healthcare services:

• To provide telemedicine services and medical consultations
• To assess, diagnose, and treat medical conditions
• To process payments securely
• To communicate appointment details and updates
• To improve our website and service experience
• To comply with legal and regulatory requirements

3. Sharing of Information

We respect your privacy and do not sell your personal or medical information. Your data may only be shared in the following cases:

• Pharmacies – To send prescriptions within Alaska
• Technology Providers – For secure telehealth platforms and scheduling systems
• Legal Authorities – When required by law or to protect safety
• Healthcare Referrals – If you are directed to in-person care

All third-party providers are required to maintain strict confidentiality and data protection standards.

4. Data Security

We take appropriate security measures to protect your information:

• Secure video consultation platforms
• Encrypted data storage and transmission
• Restricted access to personal and medical records
• Regular system monitoring and updates

While we strive to protect your information, no system can guarantee 100% security. We encourage users to take precautions when sharing sensitive data online.

5. HIPAA Compliance

Tele Medicine Alaska is committed to complying with applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable. We ensure that your Protected Health Information (PHI) is handled with the highest level of confidentiality and security.

6. Payment Information

All payments for services, including the $75 flat urgent care visit, are processed securely through trusted payment systems. We do not store your complete card details on our servers.

• Payment methods accepted: Credit and debit cards
• No insurance billing is processed directly
• Patients may independently submit receipts to their insurance provider

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze user behavior
• Enhance user experience

You can manage or disable cookies through your browser settings, although some features of the website may not function properly.

8. Patient Rights

You have the right to:

• Access your personal and medical information
• Request corrections to inaccurate data
• Request deletion of your information where legally permitted
• Withdraw consent for certain uses of your data

To exercise these rights, you may contact us using the information provided below.

9. Limitations of Telemedicine

While we provide professional Online Doctor Consultation, certain limitations apply:

• Not all conditions can be treated virtually
• Physical examinations may be limited
• Emergency conditions must be treated in-person

If your condition is not suitable for telemedicine, you will be directed to appropriate care and may receive a full refund.

10. Data Retention

We retain your information only for as long as necessary to:

• Provide healthcare services
• Maintain medical records
• Comply with legal and regulatory obligations

After this period, your data is securely deleted or anonymized.

11. Children’s Privacy

Our services are available to patients of all ages. For minors:

• A parent or legal guardian must provide consent
• Information is collected and used only for treatment purposes

We do not knowingly collect unnecessary data from children without proper authorization.

12. Third-Party Links

Our website may contain links to third-party websites or services. Tele Medicine Alaska is not responsible for the privacy practices or content of these external platforms. Users are encouraged to review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in services, technology, or legal requirements. Updated versions will be posted on this page with the revised effective date.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us through our website or official communication channels.

15. Your Consent

By using Tele Medicine Alaska’s website and services, you consent to the collection and use of your information as described in this Privacy Policy.

Tele Medicine Alaska is committed to protecting your privacy while providing safe, reliable, and affordable telemedicine services across Alaska.